Privacy Policy

This Privacy Policy sets out how PROFESSIONAL TRANSLATION EOOD (the “Company”, “we”) collects, uses, stores and protects the personal data of visitors to the website https://protranslation.eu.

Personal data is collected, processed and stored in accordance with the General Data Protection Regulation (GDPR), the Bulgarian Personal Data Protection Act and applicable Bulgarian legislation.

  1. Data controller

PROFESSIONAL TRANSLATION EOOD
UIC: 201821532
Phone: (+359) 888 394 116
Email: office@protranslation.eu
Correspondence address: 1606 Sofia, Bulgaria
46 Ami Boue St., 3rd floor

  1. What data we collect

When you use our website, we may collect the following categories of data:

  • Data provided by users through the contact form (name, email, phone number, message content);
  • Automatically collected data through cookies and similar technologies: IP address, device and browser type, on-site behaviour (via Google Analytics and Facebook Pixel).
  1. Purposes of processing

The personal data we collect is processed for the following purposes:

  • Responding to inquiries submitted through the contact form;
  • Improving the functionality and content of the website;
  • Traffic measurement and analysis, marketing and advertising;
  • Compliance with legal obligations.
  1. Legal basis
  • User consent (Art. 6(1)(a) GDPR);
  • Compliance with the controller's legal obligations (Art. 6(1)(c) GDPR);
  • Legitimate interest in improving our services and security (Art. 6(1)(f) GDPR).
  1. Retention period
  • Data submitted through the contact form is kept only in email correspondence and is used solely to handle the specific inquiry.
  • Cookie data is kept for the periods set by the providers (Google, Facebook) or until deleted by the user.
  1. Disclosure of data to third parties

We do not sell, rent or disclose personal data to third parties, except:

  • to competent authorities, where required by law;
  • to web service providers (e.g. Google and Facebook), only to the extent necessary to provide their services (Google Analytics, Facebook Pixel).
  1. Rights of data subjects

Every user has the right:

  • to access their personal data;
  • to rectify inaccurate or incomplete data;
  • to erasure (the “right to be forgotten”);
  • to restrict processing;
  • to data portability;
  • to object to processing based on legitimate interest;
  • to lodge a complaint with the Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia.

To exercise your rights, you can contact us at: office@protranslation.eu

  1. Security

We apply technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

  1. Changes to this policy

This Privacy Policy may be updated. Any changes will be published on this page.